Same-day dispatch. Inside the EU.
Orders before 14:00 ship the same day, Monday to Thursday, to every EU country and the UK.
Orders are processed within one business day of payment, Monday to Thursday. Orders placed on a weekend or public holiday are processed the next business day. Remote areas may take longer.
Where we ship
All 27 EU member states and the United Kingdom.
Anywhere in the EU, and the United Kingdom.
Dispatched from our warehouse in Romania with trusted courier partners, tracked all the way. No customs inside the EU. Remote areas may take a little longer.
Packaging
Discreet outer packaging. Your branding on the product, nothing of ours.
United Kingdom
[UK customs wording, pending owner: DDP (we handle duties) or DAP (customer pays on delivery).]
Damaged or wrong shipment
If a parcel arrives damaged or does not arrive, report it within 7 days of the expected delivery date with the order number and photos. Approved claims are replaced or refunded. Parcels sent to an incorrect address may incur additional shipping charges for reshipment. [Confirm with owner how this applies to brand clients vs. end customers.]
Leave the call with a launch plan.
30 minutes. We map your model, starting catalog, label requirements and store integration.